Roadside Assistance 24 Privacy Policy

Last updated: September 29, 2021

Because Roadside Assistance 24 (“we”, or “us”) gathers information from the users (“users” or “you”) of its website and the Roadside Assistance 24 mobile software application and platform (hereafter, collectively referred to as the “Roadside Assistance 24 Service”), we have prepared this Privacy Policy to explain how we collect and use your information. BY USING OUR THE ROADSIDE ASSISTANCE 24 SERVICE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

Roadside Assistance 24 provides an online platform whereby users can connect with vendors who offer roadside assistance and tow services (hereafter, “Providers”). The Privacy Policy covers all aspects of the Roadside Assistance 24 Service whether “online” (e.g., the website and Roadside Assistance 24 mobile application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person interactions) activities owned, operated, provided, or made available by Roadside Assistance 24. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Roadside Assistance 24 Service; or (iii) interact with the Roadside Assistance 24 Service and post or incorporate this Privacy Policy.

Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information. In addition, please review our Terms and Conditions, which may apply to your use of the Roadside Assistance 24 Service. This Privacy Policy is incorporated by reference into the applicable Terms and Conditions.

If you have questions about this Privacy Policy, please contact us at [email protected]

What personal data we collect and why we collect it

Information about providers

We collect the data that our providers submit us:
Business Name
Business Phone
Business Description
Parking address with zip code*
Photos of vehicles

Also we collect IP addresses from which that information was sent.

Geo-location data of our providers

When providers send us their geo-location data we collect only the last one for 1 hour.
We use that geo-location for visitors to be able to view the drivers that are close to their location.
So The Roadside Assistance 24 Service offer publicly accessible information about the provider’s geo-location data.


When visitors leave reviews on Roadside Assistance 24 Service we collect the data shown in the feedback forms, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of a feedback, the Names are visible to the public in the context of their comments. The Email is invisible.


If you send us your images to upload to the website, you should avoid sending images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Roadside Assistance 24 Service(“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to the Roadside Assistance 24 Service, all of the areas within Roadside Assistance 24 Service- that you visit, and the time of day, among other information. We may use Usage Information for various reasons, including to enhance or otherwise improve the Roadside Assistance 24 Services. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access the Services (any, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the Roadside Assistance 24 Service, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.

A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed):


A cookie is a data file placed on a Device when it is used to access the Roadside Assistance 24 Service. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.

If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or Flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you.

Embedded content from other websites

Pages of this site may include embedded content (e.g. videos, the Facebook comments). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your interactions with these embedded content are governed by the privacy policy of the company providing them.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Who we share your data with

The Roadside Assistance 24 Service offer publicly accessible information about providers, including Business Name, Business Phone, Business description, Parking address with zip code, Website, Photos of vehicles (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to this User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide in these areas may be read, collected, and use by others who access them. Thus, please think carefully before deciding what information you submit us. Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. This Privacy Policy does not apply to any information that you disclose publicly, share with others or otherwise upload, whether through the Roadside Assistance 24 Service or otherwise. We are not responsible for the accuracy, use or misuse of any content or information that you disclose or receive through the Roadside Assistance 24 Service.

How long we retain your data

Security logs are retained for 14 days.

All another data are retained indefinitely.

What rights you have over your data

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by For privacy policy details, please see the iThemes Privacy Policy.

Contact information

Email: [email protected]